Shipping policy
Shipping Policy
Last Updated: August 1, 2026
Thank you for shopping with Adriana & Hamish. We are committed to providing a smooth and reliable shipping experience for every order.
Order Processing
-
Orders are processed within 1–3 business days after payment has been received.
-
Orders are processed Monday through Friday, excluding weekends and holidays.
-
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.
Shipping Times
Estimated delivery times are:
-
United States: 3–12 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your location, shipping method, and order size.
From time to time, we may offer:
-
Free shipping promotions.
-
Discounted shipping rates.
-
Limited-time shipping offers.
These promotions will be clearly displayed on our website when available.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
We are not responsible for:
-
Incorrect or incomplete addresses provided by customers.
-
Packages delivered to the wrong address due to customer error.
-
Orders returned because of an incorrect address.
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.
Lost or Delayed Packages
While we work with trusted shipping carriers, occasional delays may occur.
If your package appears lost or has not arrived within the expected delivery timeframe, please contact us at adrianahamish@gmail.com, and we will work with the carrier to investigate the shipment.
Damaged Packages
If your order arrives damaged:
-
Contact us within 7 days of delivery.
-
Include your order number.
-
Provide clear photos of the damaged product and packaging.
We will review your claim and, where appropriate, arrange a replacement or refund.
International Orders
Customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country's customs authorities.
These charges are not included in the purchase price or shipping cost.
Delivery Delays
We are not responsible for delays caused by circumstances beyond our control, including but not limited to:
-
Severe weather
-
Customs inspections
-
Natural disasters
-
Carrier delays
-
Holidays
-
Labor strikes
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Adriana & Hamish
Email: adrianahamish@gmail.com
We strive to respond to all inquiries within 1–2 business days.
Thank you for choosing Adriana & Hamish. We appreciate your business and look forward to serving you.